Customer Service 360 Pty Ltd A.C.N.606 897 732 (we, us, our, or Customer Service 360) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
If you are concerned about your entitlement to a refund relating to Membership Services, we recommend that you read on to learn about your rights and our obligations to you.
We want you to love our programs and we think when implemented they deliver amazing customer service benefits. Our worst nightmare though, would be an unhappy customer that doesn’t say or do anything – so don’t stay silent. If you are unhappy please let us know you and we will happily provide you with a full refund. No hassles, no questions asked.
Our money-back guarantee is available for 60 days from the time you purchase a program (the Guarantee Period) and does not apply to sale items.
Any refund requests outside of our Satisfaction Period must be made in accordance with our refund policy below.
Entitlement to a refund
You will only be entitled to a refund for a Program where you have an entitlement under any relevant laws, including the Australian Consumer Law.
In the event that you believe that you are entitled to a refund for a program purchased from us, then you must provide us with:
- your full name and any other details that we may require from you to confirm your purchase of the relevant program; and
- the reason for claiming the refund.
You will not be entitled to a refund for a program where you have simply changed your mind or if you no longer require the Program.
Requesting a refund
When you place an order for a program via the Customer Service 360 website, we send you a confirmation email (with a receipt) to let you know that your payment has been processed and that your order is confirmed. Please forward this email to [email protected], along with your request for a refund. If you no longer have a copy of that original email, then just email us a refund request with your name and the email address you used to set up your account with us.
Once we have received your request for a refund, we will process it as quickly as possible and send you an email to confirm that your refund is on its way.
Issue of refunds
If you are entitled to a refund for a program, then the refund will be issued via the same payment method used by you to purchase the program that the refund relates to. Please email us if you have not received your refund within 72 hours of us notifying you that a refund has been issued.
Your feedback would be appreciated
We would also love to receive your feedback about why the program didn’t deliver benefits to you. Our goal is to add incredible value, so if we aren’t delivering on our promise – we really want to know. Please email us your feedback at anytime.
Please email us if you have any questions regarding our Refunds Policy.
Refunds Policy last updated on 18 December 2015.