Customer service can make or break a business. Too many businesses limp along, not realising their poor customer service may be silently sending customers to their competitors. Sadly, business owners and staff are often the last to know when a customer feels let down by a service experience, at which point it’s often too late to turn things around.

Prioritising customer service and getting it right is guaranteed to have a positive ripple effect on every other aspect of your business and is a simple, effective way to experience instant and long-term results for both the business and customers.

The program’s clear and common-sense approach to customer service training will equip learners with not only the essential service skills needed to excel in the service industry, but with a solid and invaluable skill set for life.

All content is based on successful principles shared by Shelley Thomson in her experience as a professional business advisor and staff trainer.

Bad customer service spells bad news for business of any type. Our simple, straight-forward approach highlights the core components of successful customer service that are essential and relevant to all businesses. Whether your customers connect with you face-to-face, via the internet, email, or over the phone, the knowledge gained from this learning program will undoubtedly send a powerful and positive ripple effect through any business.

In fact, we’re so convinced your particular business will benefit from the customer service skills shared in the program, that we’re happy to offer you a money back guarantee!

We hate dry, intense training programs too, which is why we’ve created a series of short, engaging learning modules that entertain as much as they inform. We’re the first to admit customer service isn’t rocket science – so why not mix some fun in with the facts?

No, the program content is designed to challenge everyone from business owners to managers, from experienced staff to complete beginners. In fact, we strongly encourage owners and managers to complete the program alongside their staff so they can help implement the learning into the workplace then provide guidance and encouragement to their team.

It’s our dream to lift the overall standard of customer service across Australia by establishing our Customer Service Secrets - Essential Service Skills program as the foundation level of knowledge and skills for customer service providers everywhere.

Content here

Content here