When You Purchase OurEssential Service Skills Program
THIS IS WHAT YOU GET:
- Instant access to a refreshing and effective new approach to sensational customer service delivery.
- Unlimited access to 13 entertaining learning modules complete with videos, checklists and techniques. These modules contain dozens of customer service ideas that have been proven to work in multiple industries ...
- Rapid skill acquisition framework to fast-track the process of learning new skills ... it takes no time at all to put your new service skills into action in your OWN workplace!
- Systems backed by more than 25 years testing and ‘real-world’ experience ...
- Dozens of tips and techniques to help you connect and engage with your customers - so they buy more and rave about your service to family and friends ...
- Real life experiences to give a personal and relatable perspective on the key concepts ...
- Skills specifically designed to create instant connections with customers that lead to lasting loyalty and increased sales.
- Activities to help you get real results FAST ... so that you can start using these new skills immediately ...
- Personalised Action Sheets – our ‘choose your own adventure’ approach to prioritise learning and focus your energy on one skill at a time.
- Email tips to quickly target your efforts towards mastering individual service skills in your workplace.
- Access to full module transcripts - to review the details of our module commentary at any time.
- Summary notes for each module - a summarised version of the key learning points and skills.
- More support materials ... checklists, activities and graphics in the program resource area ...
- Protected by our 30-Day 100% Money Back Guarantee!
…PLUS TWO powerful BONUS modules absolutely free!These bonus modules provide unique insight into two of the most common challenges faced by customer service staff…and deliver targeted skills and solutions to these service challenges.
YOU GET
1
Turning Complaints Into Profits
Tried and tested techniques that you and your
staff can use to defuse angry customers and put a smile
back on their face...
2
Techniques And Tips For Serving
Customers Better Over The Phone
Proven phone techniques that will have your
customers loving your business.
This Is The Solution You’ve Been Waiting For ...
Whether you’re
a business owner, manager or individual ...
experienced or brand new to the customer service industry ...
Essential Service Skills is the fastest, most effective and fun way to access stand-out
service skills that will boost your business success and take your customer service
career to new heights!
To get started, click the button below to access Essential Service Skills now ...
“Shelley is the queen of customer service. She creates experiences your customers will open their wallets for and rave about to all their friends.”
Fil Barilaro
www.stephaniesboutiquelingerie.com.au
“… improved our team’s customer service skills and focus, reduced financial costs particularly in terms of rostering and wages, and helped us to achieve growth in our retail sales…”
Robert & Sonia Holgate
www.justcuts.com.au
“Shelley looks at the process from the customers point of view has been priceless. From the first moment of contact to the last she has excellent lessons and advice to make the process flawless.”
Tim Chadwick
www.chadwickdesigns.com.au
Like a quick overview of what you’ll discover in this
ground-breaking program?
The Ultimate Customer Service Blueprint
Discover a powerful roadmap for outstanding customer service you can start
implementing in just a few short hours.
Pinpointing Your Customer Service Weak Points
Learn how to potentially grow your business twice as fast by tweaking this one thing
that costs virtually nothing.
The True Cost Of Unhappy Customers...And What To Do About It
Discover why your marketing is ineffective and how simple customer service strategies can boost your profits.
Turning Customer Service Into A Competitive Advantage
Learn how to win against low-priced, better-stocked competition using this one simple customer service trick.
What Your Business Looks Like Through A Customer’s Eyes
Discover how to offer better service and increase sales whilst helping customers get
what they want fast.
How To Use Customer Service To Drive More Sales
These 8 simple techniques can turn anyone who struggles with selling into a
super sales person.
Instant Connections: How To Create A Great First
Impression Every Time
Discover the set of strategies that will have you instantly connecting with customers
and making a great first impression every time.
The Easiest Way To Provide Exceptional Service To Every Customer
Discover the 3-letter word that guarantees customers will line up to buy from you.
Winning Body Language – The Art Of Silently Connecting With Customers
How to quickly connect with customers and drive more sales using little-known
body language techniques.
Phrases That Kill The Sale...And What To Say Instead
Uncover common phrases staff say to customers that spell sabotage for sales...and
learn what to say instead.
What You Don’t Know About How Customers See You
Identify common bad habits that are costing you customers…and learn how to fix
these problems.
How To Win Customers For Life
Discover the single most powerful way to turn one-time shoppers into lifelong
champions for your business.
How To Quickly Uncover What A Customer Really Wants
Learn the six foolproof steps to help you approach, engage and build trust
with any customer.
Plus your FREE BONUS modules
Turning Complaints Into Profits
Learn effective techniques for dealing with
difficult customers and complaints…and the easy
way to turn complaints into profits.
Techniques And Tips For Serving
Customers Better Over The Phone
Discover simple, specific service skills to create an
instant connection with telephone customers.
Conservatively, based on Shelley's work with consulting clients, the combined value of the powerful content delivered in our 13
core modules equates to more than a $21,450 investment for any business in more traditional training methods.
And that doesn’t include the two FREE BONUS modules we want to give you worth $1,650 each!
That’s an amazing $24,750
worth of incredible skills, knowledge
and winning service strategies for a fraction of its true valuejust $990
…that’s less than $2.72 per day – less than a cup of coffee!
worth of incredible skills, knowledgeand winning service strategies for a fraction of its true value
It may be hard to believe you can upskill your staff, elevate your overall standard of service plus boost your
sales and profit…for less than a cup of coffee per day, but it’s true!
The best part is, you risk nothing by trying it because you are protected by ...
Our 3o-Day
100% Money Back Guarantee
To get started, click the button below to access Essential Service Skills now ...
Take A Look At Just Some Of The Great Benefits You’ll Discover When You
Complete Each Powerful Module In The Essential Service Skills 
Program;
The Ultimate Customer Service Blueprint
Discover a powerful roadmap for outstanding customer
service you can start implementing in just a few short hours.
You’ll discover:
- The short-burst strategy to see rapid improvement
- Jump from zero skill to performing noticeably well in record time
- Discover the key to getting results FAST!
- Thrive in our Customer Service Community
How To Grow Your Business Twice As Fast By Tweaking
This One Thing That Costs Virtually Nothing
Pinpointing Your Customer Service
Weak Points
You will discover how to potentially double your business growth – without spending a cent more on marketing…
How?
By doing the one thing that 8 out of 10 businesses never do… looking at your business from a customer service point of view to identify key customer weak points.
You’ll love this module because we give you simple techniques to get a crystal clear understanding of …
- How your current customer service is affecting
your business - Who is responsible for customer service in your business
- Why businesses with great service can charge more
Plus, we’ll show you how to use this information to increase sales, service and profits fast.
Why Your Marketing Is Not Working – And How To Make It More
Profitable With Simple Customer Service Strategies…
The True Cost Of Unhappy Customers…
And What To Do About It
Attracting more people to your business by marketing
is good, right?
Wrong!
If your service is below par, then all your marketing is doing is getting people through the door who won’t buy from you…
Or worse, people who have a bad experience, leave your business, and then spread negative comments about you.
Without great service to convert lookers into buyers, your marketing will never be as effective as it could be.
The good news is that there’s an easy fix…
In the Module 3 we will reveal…
- The true cost of one unhappy customer on
your business - How to instantly position your business ahead
of competitors - What you can do to get better results starting right now
Turning Customer Service Into A
Competitive Advantage
Competition in today’s world is more cutthroat than
ever before…
There are online competitors… large discount retailers…
and new local stores opening up faster than ever before.
Even worse, high household debt means that consumers are more careful about opening their wallets.
So the question is: How can you compete in this new economy?
As you probably guessed, customer service is the answer.
In this module you will discover:
- What customers are really shopping for
- Why customer service is key to future business survival
- How to win against low-priced better-stocked competition
How To Offer Better Service And Increase Sales –
While Helping Customers Get What They Want Fast
What Your Business Looks Like Through
A Customer’s Eyes
The best way to turn one-time customers into loyal fans is to exceed their expectations on every level.
You want them to walk out of your business with their hands full and smiling from ear to ear because of your exceptional service.
But how can you do that?
In Module 5, we show you:
- What your customers don’t want … and how to avoid the traps
- The secret expectations of every customer
- The exact steps that can help you deliver above and beyond what your customers expect
If You Struggle With Selling …
How To Use Customer Service To Drive
More Sales
Is the Answer
Within it you will learn to shift your mindset. No longer will you try to get customers to buy.
Instead, once you complete Module 6, your focus will be serving customers and helping them solve their problems.
When you start thinking of service instead of selling, you will be amazed at how much more people actually buy from you…
Learn:
- Why service sells and how to use it to your advantage to drive more sales
- Reveals the hidden power of proactive staff
- Eight simple techniques to turn you into a super
service person
Instant Connections: How To Create A Great First Impression Every Time
You only get one opportunity to create a great first impression and our simple strategies ensure you nail it
every time.
In this module we share tips and techniques you can start using today including:
- How to guarantee staff will make an amazing first impression – no supervision required!
- How to almost instantly uncover the invisible service problems that are costing you sales
- The easiest way to win your customers’ trust and business in the blink of an eye
- Turn one-time shoppers into raving fans who buy from your business for years to come
- Bad habits that could be silently sabotaging
your business
The Easiest Way To Provide Exceptional Service To Every Customer
Discover the secret to serving up sensational service that will keep customers coming back for more.
In Module 8 we reveal:
- The 3-letter word that guarantees customers will line up to buy from you
- The true impact of failing to SEE customers
- A skill that’s so powerful…it’s contagious
- A ground-breaking method to help everyone in your business to serve customer better
How To Quickly Connect With Customers And Drive More Sales
By Using ‘Little-Known’ Body Language Techniques…
Winning Body Language
– The Art of Silently Connecting With Customers
I’m sure you have experienced a situation where someone’s words don’t match what their body is saying.
It’s almost like an alarm goes off in your head and you can hear a little voice saying, “No, don’t trust them….don’t believe anything they’re saying!”
As a customer service provider, you have to be really aware of the negative messages you may be subconsciously sending customers through poor body language.
In module 9, you will discover:
- The body language habits that are putting customers off doing business with you…
- Simple tweaks you can make to the way you stand, move your head and hold your hands that tell customers you are present, paying attention… and in the moment.
- Simple tweaks you can make to the way you stand, move your head and hold your hands that tell customers you are present, paying attention… and in the moment.
Of course, body language is only one part of communication…
‘Common’ Phrases Staff Say To Customers That
Are Sabotage For Sales… And What To Say Instead
Phrases That Kill The Sale… And What To Say Instead
It’s surprising how many times a person thinks they are providing great service when in fact they are doing the complete opposite.
For example…
If you or your staff ever ask customers, “Can I help you?”… it’s a sure fire way to reduce the chances of a customer buying from you.
In this module, you will discover several other phrases that sabotage the sale just like this one… as well as what you should say instead.
In Module 10 you’ll learn:
- The secrets to positive words and phrases guaranteed to win customers over
- What customers really hear the moment you open your mouth
- The best ways to avoid dead end communication
- Common phrases that spell sabotage for sales
What You Don’t Know About How
Customers See You
Identify common bad habits… and tap into our fast, effective strategy to turn them around.
In this module we share common presentation problems that are costing you customers including:
- ‘Overlooked’ bad habits that crop up time and
time again - 6 common presentation faults that silently sabotage your business
- How to quickly identify personal presentation
weak points - The truth behind why you’re always overlooked for promotion
The Single Most Powerful Way To Turn One-Time
Shoppers Into Lifelong Champions For Your Business
How To Win Customers For Life
Every time you lose a customer, you need to gain two customers to grow your business.
So it’s clear that the fastest way to accelerate your business growth is to stop customers from leaving you.
In module 12, you will discover a simple, but incredibly powerful trick to turn people into lifelong customers for your business.
This trick is so easy anyone can do it. It is incredibly effective. Yet most businesses will never use it.
You’ll also discover:
- The four levels of listening and how to use them to your advantage
- 5 common service complaints caused by poor listening
- Why robotic service has become commonplace
- How great listening skills can win customers for life
How To Quickly Uncover What A Customer Really Wants
If you struggle to approach customers and engage them in a way that builds trust and moves them towards the sale, this module is for you.
We’ve seen hundreds of techniques for interacting with customers over the years and this 6-step process is by far the easiest to remember and most effective.
In module 13, we’ll walk you through the process and show you how to use it to engage any customer…
We’ll also share:
- How to approach, engage and build trust with any customer – even if you struggle with small talk
- Why asking the right questions can win you customers for life
- What 65% of customers already know before
you even ask - Reveals the 3 functions questioning serves in effective conversations
- Why your current questions are killing the
customer connection
Plus!!!
When you access Essential Service Skills today we will include
TWO FREE bonus modules worth $1,650 each!
Turning Complaints Into Profits
It used to be that an upset customer would tell up to 20 friends and family about their poor experience. And that was bad enough…
Unfortunately, because of the rise of social media, an unhappy client can now broadcast their grievances to almost everyone in your community.
That means one bad incident could destroy your reputation…
Ouch!
The good news is that this bonus module shows you 6 simple steps to defuse angry customers before the situation blows out of control…
Plus, we reveal:
- The one thing you should say to anyone who complains
- The best ways to deal with difficult customers
- Effective ways to turn unhappy customers into loyal fans
- Learn why customer complaints are actually great for your business
- How to easily turn negative feedback into profits.
If you care about your business reputation, then you and your staff need the information in Turning Complaints Into Profits.
It’s yours FREE when you try Essential Service Skills today…
And there’s more…
Techniques And Tips For Serving Customers Better Over The Phone
In this bonus module, we share:
- Simple, specific service skills to create an instant connection with every telephone customer
- What to do before answering the phone to win
over customers - 3 common mistakes that instantly put phone
customers off - 3 key actions to get every call off to a great start
- 5 common roadblocks to real customer connections
- What to do before and after you answer the phone that will have your customers loving your business…
Phone calls are often the first point of contact between a customer and your business.
And these days they are more important than ever because everyone carries a phone.
Done right, phone service can instantly make a positive impression on a potential customer. Done wrong, it can cost you a customer before they ever set foot in your business.
today, you will receive this second bonus module called
Techniques And Tips For Serving Customers Better
Over The Phone.
This module gives you a tried and tested system for connecting with customers over the phone.
It is valued at $1,650 – but it is yours FREE today…
This one module alone is potentially worth tens of thousands of dollars in additional sales to your business,
which is why Essential Service Skills is such great value…
And come to think of it …
By Now, You May Be Wondering What Is
The Investment In Essential Service Skills?
Well, the good news is that it’s a lot less than you’d think. Especially when you consider the benefits these strategies can bring to your business.
Think about it…
Even if this program helps you win just 100 lifelong
customers, that could add an extra $10,000… $40,000…
even $100,000 to your bottom line.
In fact, some of my private clients have doubled their business using these techniques. Others have increased
their conversions, won new customers… and built a solid reputation for their business.
Conservatively, we estimate the combined value of the powerful content delivered in our
13 core modules equates to more than a $21,450 investment for any business in more
traditional training methods.
Even better …
When you access Essential Service Skills today we will include the two FREE BONUS
modules worth $1,650 each!
That’s an amazing $24,750 worth of incredible skills, knowledge
and winning service strategies for a fraction of its true valuejust $990
…that’s less than $2.72 per day – less than a cup of coffee!
worth of incredible skills, knowledgeand winning service strategies for a fraction of its true value
This Is The Solution You’ve Been Waiting For…
Imagine the feeling of pride when you see dozens of people commenting on Facebook about how great your service is.
Imagine knowing that your customers will stick with you even if low-priced competition opens in your area.
Imagine watching your sales and profits jump week after week as more customers flock through your doors…
Well, imagine no more!
Essential Service Skills gives you all the answers…
The best part is, you risk nothing by trying our Essential Service Skills program
because you’re protected by…
Our 3o-Day
100% Money Back Guarantee
You can access everything in Essential Service Skills without risk or obligation.
Here’s how it works...
If you complete this course and implement these easy systems and techniques, you must get real, tangible results.
You must get positive feedback about your staff and service. You must see a significant jump in referrals, social media praise and positive word-of-mouth. You must see more repeat sales, higher basket sizes and more profits….
Or you can simply cancel your purchase within 30 days and we’ll issue
a full and complete refund immediately.
No hard feelings. No questions.
You can even keep any information you downloaded. It’s our way of saying thank you for giving this
ground-breaking course a try…
Remember, you have absolutely no risk when you try Essential Service Skills now.
All the risk is on OUR shoulders, NOT yours.
We can’t be any fairer than that, can we?
Okay, let’s sum up…
When you try Essential Service Skills today…
- Unlimited access to 13 entertaining learning
modules complete with videos, checklists and
techniques. These modules contain dozens of
customer service ideas that have been proven to
work in multiple industries … - Rapid skill acquisition framework to fast-track the
process of learning new skills … it takes no time at all
to put your new service skills into action in your
OWN workplace! - Systems backed by more than 25 years testing and
‘real-world’ experience … - Dozens of tips and techniques to help you connect
and engage with your customers – so they buy more
and rave about your service to family and friends … - Real life experiences to give a personal and relatable perspective on the key concepts …
- Skills specifically designed to create instant connections with customers that lead to lasting loyalty and increased sales.
- Activities to help you get real results FAST … so that you can start using these new skills immediately …
- Personalised Action Sheets – our ‘choose your own adventure’ approach to prioritise learning and focus your energy on one skill at a time.
- Email tips to quickly target your efforts towards mastering individual service skills in your workplace.
- Access to full module transcripts – to review the details of our module commentary at any time.
- Summary notes for each module – a summarised version of the key learning points and skills.
- More support material … checklists, activities and graphics in the program resource area …
- Protected by our 30-Day 100% Money Back Guarantee!
…PLUS TWO powerful BONUS modules absolutely free!
- Bonus Module 1 – Turning Complaints Into Profits
- Bonus Module 2 – Techniques And Tips For Serving Customers Better Over The Phone
But your investment today is just $990
Remember, there’s no risk because you’re fully protected by…
100% Money Back Guarantee
The next step is up to you…
But given you can try Essential Service Skills without risk… we think
the next step is pretty obvious…
To get started, click the button below to access Essential Service Skills now…
