There’s so much information available today about how to boost customer service, it’s hard to know where to begin.
That’s why we developed a simple 3-letter acronym that you can use immediately to boost customer service and put a smile on customers’ faces.
This formula is fantastic because it is easy to remember, so even your new employees can use it from Day 1. It is based on proven scientific principles and more than two decades of ‘real world’ experience…
But most important of all, it will help you to turn one-time shoppers into loyal clients who buy from you again and again for many years to come.
This powerful customer service tool is called ‘The SEE FORMULA®’, and I believe it is…
The Fastest And Easiest Way For You To
Boost Customer Service
Here’s how it works…
The SEE FORMULA® is an acronym that helps you to easily remember the three most important elements of great customer service:
- Smile
- Eye Contact
- Engage
When combined together, these three core skills really pack a punch and can leave your customers smiling from ear to ear.
The ‘S’ in the SEE FORMULA® stands for SMILE.
By adding a smile every time you greet a customer in person or on the phone, you are taking a great first step toward a more positive service experience.
Chances are your customer will return the favour and break into a smile right back at you. Smiles are infectious!!
But don’t stop there…
The second step of the SEE FORMULA® is to combine EYE CONTACT with your smile, and this is when the magic really starts to happen…
Why?
Eye contact has a huge influence on social behaviour.
When we DON’T get eye contact we feel disconnected from the other person.
When we DO make eye contact with customers they will feel positive and really connected. Our subconscious picks up on these positive vibes and it contributes to our feelings of acceptance and well-being.
Eye contact helps you to really see the other person, and as a result they become valued and worthy.
The final skill in the SEE FORMULA® is ENGAGE.
People Buy from People!!
Yes, that is right… it is all about people!
Customers will usually keep coming back because they have experienced a positive connection with another person.
This human connection happens when you give customers 100% of your focus, really engage with them to deliver a personal solution to their problem.
So there you have it, a brief summary of how to easily boost customer service with the SEE FORMULA®.
If you would like more details, or you are interested in finding out additional proven and effective customer service techniques, then why not try our Essential Service Skills program risk-free today?
