This is a customer service tip so fundamental I can’t believe I am writing about! But here I go… I discovered a new fashion boutique during a recent holiday in Noosa. I was in the change room trying a great new pair of jeans and heard the staff member say “hello, how are you today?”
Bad Customer Service: 7 Things A Customer Should Never Have To Ask
Bad Customer Service stories still shock me… A friend of mine recently told me a bad customer service story about him walking into a business early in the morning, only to be met with a firm “we’re closed.” He was quite shocked. Shocked because the opposite appeared true from the outside looking in – the
Why Eye Contact With Your Customers Could Save Your Store
Making and maintaining eye contact with customers is just one of many simple skills that have the potential to deliver powerful results with customers, yet so many service staff fail to take advantage of the true pulling power of great eye contact. Eye contact is a really important form of non-verbal communication and can have
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