Terrible TripAdvisor Ratings? 3 Tips That Helped A Struggling Cafe To Start Improving Their Reputation And Get More Customers If your business is in trouble because of lacklustre online reviews, then this case study will interest you. A short time ago I was asked to help a cafe with terrible TripAdvisor ratings. It was in the
Good Customer Service: The Benefits Of Getting Personal
Good customer service it starts with understanding customers buy from people, not brands. So, when a customer walks into a butcher’s shop to purchase a pork chop, what they’re really shopping for is a human connection. The great news is that if a customer finds this connection in your business, that same customer will be
What Is The Best Way To Turn Customer Complaints Into Profits?
Resolving customer complaints is all about having a positive attitude and striving to turn a negative into a positive. Let me share how I turned a single customer complaint around and tripled product sales in just 31 days. I’ll also reveal the one thing you can do today to start turning criticism into extra profits for your business
5 Keys To A Great Customer Experience
Research has shown that a business benefits if they deliver a great customer experience. In fact, 86% of customers will pay up to 25% more for a better customer experience.* Here’s our five sure-fire ways to deliver a great customer experience: Have friendly employees or customer service representatives Customers will fall in love with your brand
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