How much are poor listening skills costing your business? Probably more than you realise. Listening is the communication skill we use most frequently. In fact 45% of our communication time is spent listening. Listening is also the most important skill in sales, management, customer service and interpersonal effectiveness. Ironically, it is also the skill in which
Good Customer Service: The Benefits Of Getting Personal
Good customer service it starts with understanding customers buy from people, not brands. So, when a customer walks into a butcher’s shop to purchase a pork chop, what they’re really shopping for is a human connection. The great news is that if a customer finds this connection in your business, that same customer will be
What Is The Best Way To Turn Customer Complaints Into Profits?
Resolving customer complaints is all about having a positive attitude and striving to turn a negative into a positive. Let me share how I turned a single customer complaint around and tripled product sales in just 31 days. I’ll also reveal the one thing you can do today to start turning criticism into extra profits for your business
5 Keys To A Great Customer Experience
Research has shown that a business benefits if they deliver a great customer experience. In fact, 86% of customers will pay up to 25% more for a better customer experience.* Here’s our five sure-fire ways to deliver a great customer experience: Have friendly employees or customer service representatives Customers will fall in love with your brand
