Terrible TripAdvisor Ratings? 3 Tips That Helped A Struggling Cafe To Start Improving Their Reputation And Get More Customers If your business is in trouble because of lacklustre online reviews, then this case study will interest you. A short time ago I was asked to help a cafe with terrible TripAdvisor ratings. It was in the
Archives for February 2016
Good Customer Service: The Benefits Of Getting Personal
Good customer service it starts with understanding customers buy from people, not brands. So, when a customer walks into a butcher’s shop to purchase a pork chop, what they’re really shopping for is a human connection. The great news is that if a customer finds this connection in your business, that same customer will be