Archives for February 2016

What To Do If Terrible TripAdvisor Ratings Are Costing Your Business Sales

Shelley ThomsonFeb 26, 20160

Terrible TripAdvisor Ratings? 3 Tips That Helped A Struggling Cafe To Start Improving Their Reputation And Get More Customers If your business is in trouble because of lacklustre online reviews, then this case study will interest you. A short time ago I was asked to help a cafe with terrible TripAdvisor ratings. It was in the

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Good Customer Service: The Benefits Of Getting Personal

GlennFeb 9, 20160

Good customer service it starts with understanding customers buy from people, not brands. So, when a customer walks into a butcher’s shop to purchase a pork chop, what they’re really shopping for is a human connection. The great news is that if a customer finds this connection in your business, that same customer will be

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Shelley has helped boost our revenue by identifying a range of point-of-sale retail opportunities with our customers, beyond the initial booking of a guided walking tour.

Dana Ronan Director, Twelve Apostles Lodge Walk

This has improved our team’s customer service skills and focus, reduced financial costs particularly in terms of rostering and wages, and helped us to achieve growth in our retail sales.

Robert Holgate Owner, Just Cuts Tuggeranong, Gungahlin and Canberra City

Shelley, the way you delivered the modules, interacted with our staff and kept it relevant ensured that you had full attention for the complete session. It was great, thanks.

Richard Rose Managing Director, Gardens At Night

Shelley brings an exceptional level of professionalism and business experience to her work, offering a complete package of business marketing, financial guidance and sales expertise.

Sonia Holgate Owner, Just Cuts Tuggeranong, Gungahlin and Canberra City

Shelley's professionalism and passion make her a perfect partner for easyEMPLOYER to help improve the overall business and staff experience for the retail industry

Irene Hazilias Marketing Manager, HRMWEB

Archives for February 2016

What To Do If Terrible TripAdvisor Ratings Are Costing Your Business Sales

Good Customer Service: The Benefits Of Getting Personal

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Archives for February 2016

Enter Your Details To Have The Discount Code Sent Straight To Your Inbox

When you enter your email you will be taken to the Essential Service Skills program page

Enter Your Details To Have The
Discount Code Sent Straight
To Your Inbox

When you enter your email you will be taken to the
Essential Service Skills program page