How much are poor listening skills costing your business? Probably more than you realise. Listening is the communication skill we use most frequently. In fact 45% of our communication time is spent listening. Listening is also the most important skill in sales, management, customer service and interpersonal effectiveness. Ironically, it is also the skill in which
How To Start Getting The Benefits Of Customer Service Training In As Little As 20 Minutes
One of the most common reasons businesses avoid customer service training is that they have no idea where to begin. There’s just so much customer service training advice available. It’s hard to know what techniques and strategies to prioritise first. That’s why we developed a simple approach to help clients who are struggling to kickstart
Boost Customer Service Instantly By Showing Your Staff This 3-Letter Word
There’s so much information available today about how to boost customer service, it’s hard to know where to begin. That’s why we developed a simple 3-letter acronym that you can use immediately to boost customer service and put a smile on customers’ faces. This formula is fantastic because it is easy to remember, so even
First Impressions: Top 3 Turn Offs for First Time Customers
First Impressions… You only get one chance! First impressions are fleeting yet extremely powerful and can be formed in a split second. Customers can form a negative impression of your business based on anything from your personal presentation to how you make them feel. An increasing number of Australian businesses are failing to win over
